gembot Jurisdiction Notice

We operate gembot as a platform for online gaming and sportsbook services available only in jurisdictions where such services are legally permitted. This notice explains where our services are available, who is eligible to use gembot, and what responsibilities users bear when accessing our platform.

We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of gembot comply with the laws of their own jurisdiction. We serve players across supported regions where local law permits online gaming—including players in Jakarta, Surabaya, Bandung, Medan, and Semarang who meet our eligibility requirements.

This page sets out our legal framework, jurisdiction restrictions, and user responsibilities. If you have questions about whether gembot is available in your jurisdiction, our support team can provide guidance.

Service Availability and Jurisdiction Restrictions

gembot operates from a jurisdiction that permits online gaming and sportsbook services. We make our platform available to users in supported jurisdictions only—regions where online wagering is permitted by local law. We do not operate in jurisdictions where online gambling is prohibited, restricted, or subject to specific licensing that we do not hold.

Users are responsible for verifying that access and use of gembot comply with their own jurisdiction's laws. We recommend that players check their local regulations before creating an account or depositing funds. If you are uncertain whether gembot is legal in your jurisdiction, do not use our platform. Instead, contact your local gaming authority or legal advisor for guidance.

We reserve the right to restrict access to gembot from any jurisdiction at any time, with or without notice. If we detect access from a restricted jurisdiction, we may suspend or close your account and forfeit your balance. We do this to comply with legal requirements and to protect our platform from regulatory liability.

Supported regions

gembot is available in jurisdictions where online gaming is legally permitted. Check with your local authority to confirm.

Restricted regions

We do not operate where online wagering is prohibited. Users in restricted regions may not create accounts or access gembot.

User responsibility

Users bear responsibility for verifying compliance with their jurisdiction's law before accessing gembot.

Access termination

We may restrict access from any jurisdiction without notice if legal requirements demand it.

Account Eligibility on gembot

To open an account on gembot, you must be at least 18 years old and a resident of a jurisdiction where our services are available. You must provide accurate personal information during account creation and identity verification. You must not use gembot on behalf of another person or entity. You must not open multiple accounts.

We require identity verification before you can deposit or withdraw. You must provide a valid national ID, passport, or driver's license, plus proof of address. We use this verification to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. If we cannot verify your identity, we will close your account and return any balance to your original payment method.

You must not use gembot for illegal purposes, money laundering, fraud, or any activity that violates local law. You must not access gembot using automated tools, bots, or scripts. You must not attempt to manipulate odds, collude with dealers, or cheat our platform. If we detect prohibited activity, we will close your account and report you to relevant authorities.

Legal Compliance and Regulatory Framework

We operate gembot in compliance with the laws of the jurisdiction where we are based. We maintain records of all transactions, user accounts, and disputes. We cooperate with law enforcement and regulatory authorities when legally required to do so. We may share user information with authorities in response to valid legal requests, subpoenas, or court orders.

We maintain policies on anti-money-laundering (AML), know-your-customer (KYC), Game Rules principles, and fraud prevention. We conduct regular compliance audits to ensure our platform meets legal standards. We work with third-party compliance consultants to stay current with changing regulations.

Our sportsbook covers football (Liga 1, Piala AFF, Champions League, Premier League), motorsports (MotoGP), and badminton. Our live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger, Sic Bo) operate 24 hours daily. Our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) are certified by independent testing labs. Our esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. All offerings comply with the regulations of the jurisdiction where gembot operates.

Payment Methods and Financial Compliance

We accept deposits and withdrawals via Indonesian payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). All payment transactions on gembot are subject to anti-money-laundering compliance. We may request additional verification for large deposits or withdrawals to comply with AML regulations.

We do not process payments from or to sanctioned countries, individuals, or entities. We do not process payments through prohibited channels. We comply with international sanctions lists and financial crime regulations. If a payment is flagged as suspicious, we will investigate and may suspend or close your account.

Your deposited funds are held in segregated accounts and are not used for general business purposes. We maintain financial controls to ensure player funds are protected and can be returned promptly upon withdrawal request. We do not commingle player funds with operational funds.

User Responsibilities and Liability Limitations

Users are solely responsible for verifying that use of gembot complies with their own jurisdiction's law. We do not provide legal advice. We do not guarantee that gembot is legal in your jurisdiction. If you are unsure, do not use gembot. Consult a local legal advisor.

Users assume all risk associated with use of gembot. We provide our platform "as is" without warranties of any kind. We are not liable for direct, indirect, incidental, or consequential damages arising from use or inability to use gembot—including lost profits, lost data, business interruption, or regulatory fines.

Our total liability to any user is limited to the amount that user has deposited on gembot. If you deposit our welcome offer and suffer a loss due to our negligence, our maximum liability is our welcome offer. We are not liable for amounts beyond your deposit balance.

Data Protection and Privacy on gembot

We collect personal data from users to operate gembot and comply with legal requirements. We encrypt all data and store it on secure servers. We do not share user data with third parties without consent, except where required by law. For full details on how we collect, use, and protect your data, see our Privacy Policy

Users may exercise rights regarding their data—including access, correction, and deletion—subject to legal and compliance requirements. We may retain data for longer periods to comply with AML, KYC, and other regulatory obligations. Contact our support team to exercise your data rights.

Dispute Resolution and Complaints

If you have a complaint about gembot—a disputed bet, a failed withdrawal, an account issue—contact our support team. We investigate all complaints and respond within 48 hours. If we find an error, we correct it and compensate you. If we find no error, we explain our decision using our published rules.

If you are not satisfied with our response, you may escalate your complaint to our management team. We maintain a formal complaints procedure and keep records of all disputes. We aim to resolve complaints fairly and transparently.

Our terms of service set out the full dispute resolution procedure. See our Terms of Use for details. If you have questions about our legal framework or jurisdiction restrictions, our support team can clarify.

Changes to Our Legal Notice

We may update this legal notice at any time. We notify you of material changes via email or by posting a notice on gembot. Continued use of gembot after changes take effect constitutes acceptance of the new notice. If you do not agree with changes, you may close your account and request withdrawal of your balance.

Our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of gembot comply with their own jurisdiction's law. If you have questions about jurisdiction or compliance, contact our support team or consult a local legal advisor.